Please first contact your adviser about your complaint. If your complaint is not satisfactorily resolved with your adviser within 3 business days, please contact an SMSF Expert representative or put your complaint in writing:
Mail your written complaint to:
The SMSF Expert Pty Ltd
GPO Box 4463, Sydney NSW 2001
Or email your complaint to firstname.lastname@example.org
The SMSF Expert can also be contacted on: 02 8074 8599
If you do not feel your complaint has been resolved in a satisfactory manner, or if you have not received a response after 45 days, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
AFCA can be contacted by one of the following alternatives –
|By telephone:||1800 931 678 (free call)|
|In writing (by mail):||Australian Financial Complaints Authority,
GPO Box 3, Melbourne VIC 3001
ASIC also has a free call Info line on 1300 300 630 which you may use to make a complaint or obtain information about your rights.